FAQ | FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION
We want you to come and enjoy a charming hotel in Avila like Hotel Don Carmelo and that you do so with all the information you need to make the most of your stay. The opening times, the advantages of booking through our official website, the services for groups, the most outstanding visits and plans in Avila… On this page you will be able to solve all your doubts and, if you need any other information about any aspect, we are at your disposal through our profiles on social networks or through our contact section.
TIMETABLE INFORMATION
What are the check-in and check-out times?
You can check-in from 14:00h and check-out until 12:00h on the day of your departure.
What are the breakfast times?
Breakfast is served from 07:30h every day of the week. If you need to have breakfast earlier, we can adapt to your schedule if you let us know in advance.
What are the opening hours of the cafeteria and restaurant service?
The cafeteria & restaurant service is available from 07:30h – 12:00h / 19:00h – 23:00h.
INFORMATION ON SERVICES AND FACILITIES
From what age can I access the gym facilities and are there any charges?
Our gym is a free service for all hotel guests and can be accessed from 18 years of age.
What kind of lunches and dinners are served in the cafeteria and restaurant area?
We offer an extensive menu with proposals that you can enjoy in the cafeteria or in the dining room. You can find tapas, mixed dishes, sandwiches, hamburgers, sandwiches, sweets, cocktails… In the restaurant section you can find more information and see the menu in PDF.
Does the hotel have a car park?
Yes, we have a covered parking service for hotel guests. There is a charge for this service. You can ask us when you arrive at the hotel and we will give you all the information you need.
INFORMATION ABOUT DISCOUNTS AND BOOKING ON THE WEBSITE
Can I get special discounts by booking through the website?
Normally, we offer discounts and exclusive conditions for your reservation, compared to other travel agencies or online platforms.
In addition to exclusive discounts, what other advantages can I get by booking through the website?
We guarantee a more flexible cancellation policy than the rest of the sales channels.
You can cancel or modify your reservation for free up to 1 day(s) before the arrival date (except for reservations with special conditions).
Is it safe to book through the website?
Of course, we work with external companies that guarantee the security and confidentiality of online payments.
