FAQ | FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION
We want you to come and enjoy a charming hotel in Avila like Hotel Don Carmelo and that you do so with all the information you need to make the most of your stay. The opening times, the advantages of booking through our official website, the services for groups, the most outstanding visits and plans in Avila… On this page you will be able to solve all your doubts and, if you need any other information about any aspect, we are at your disposal through our profiles on social networks or through our contact section.
TIMETABLE INFORMATION
Our check-in time is from 2:00 PM, but depending on the condition and availability of our rooms, you can request an earlier check-in.
What time is check-out? Is late check-out possible? We generally set check-out before 12:00 PM, but upon request and after paying an additional 50% of your rate, you can extend your stay.
What documents do I need to check in?
Any valid and current document that proves your identity is sufficient, such as a national identity card, driver’s license, or passport.
Can I check in online?
Yes, once your reservation is confirmed, you can request online check-in, and we will arrange everything you need to do so.
What are the breakfast hours?
Breakfast is served from 7:30 a.m. every day of the week. If you need breakfast earlier, we can accommodate your schedule if you let us know in advance.
What are the opening hours of the cafeteria and restaurant service?
The cafeteria & restaurant service is available from 07:30h – 12:00h / 19:00h – 23:00h.
INFORMATION ON SERVICES AND FACILITIES
Yes. We have a safe service so you can securely store your valuables during your stay.
Do the rooms include breakfast?
Yes. We offer Bed and Breakfast options that include daily breakfast during your stay. You can select this option when making your reservation.
Do you have a restaurant or bar?
Yes. Our hotel has a café. We offer breakfast every day from 7:30 am to 12:00 pm, with a generous continental breakfast. We also offer dinner from 7:00 pm to 11:00 pm, with a delicious and affordable menu.
For more information about the menu or specific dietary requirements, our team will be happy to assist you.
Do you have a gym?
Yes. The hotel has a gym for the exclusive use of our guests, equipped so you can maintain your workout routine during your stay. For more information about schedules and rules of use, our team will be happy to assist you.
Is there free Wi-Fi?
Yes. We have free Wi-Fi in all areas of the hotel so our guests can stay connected during their stay, whether for work, browsing the internet, or communicating with loved ones.
Do you have luggage storage?
Yes. We have luggage storage and concierge services so you can leave your bags safely before check-in or after check-out and enjoy the city with complete ease.
Do you offer a wake-up call service?
Yes. We offer a wake-up call service so you don’t miss your appointments or plans during your stay. Just let us know the time you’d like us to call you, and our team will be sure to call you promptly.
Do you have a 24-hour reception?
Yes. We have a 24-hour reception, and our staff will be happy to assist you with any needs or questions you may have during your stay, ensuring a comfortable and seamless experience.
What is the minimum age to access the gym facilities? Are they free?
Our gym is free for all hotel guests and is open to guests 18 years and older.
What kind of meals are served in the café and restaurant area?
We offer a wide selection of dishes that you can enjoy in the café or in the dining room. You’ll find tapas, combination plates, sandwiches, burgers, pastries, desserts, cocktails… In the restaurant section, you can find more information and view the menu in PDF format.
Does the hotel have parking?
Yes, we have covered parking for hotel guests. It costs €11.90 per day. You can ask us upon arrival at the hotel, and we’ll give you all the information.
INFORMATION ABOUT DISCOUNTS AND BOOKING ON THE WEBSITE
Yes, we offer the best rate when you book directly with us. Bookings made through our website or by phone are cheaper than those made through other means or external platforms. We also sometimes include exclusive benefits for direct bookings.
Besides exclusive discounts, what other advantages can I get by booking through the website?
- We guarantee a more flexible cancellation policy than other sales channels.
- You can cancel or modify your booking free of charge up to 1 day before your arrival date (except for bookings with special conditions).
Is it safe to book through the website?
Absolutely, we work with third-party companies that guarantee the security and confidentiality of online payments.
Can I book for groups or events?
Yes, we offer special options and rates for group bookings and event organization. We have spaces and services adapted for meetings, celebrations, and corporate gatherings. For more information and personalized quotes, please contact us directly.
Do you have special offers for companies?
Yes, we have special offers designed specifically for companies. At our hotel, we understand the needs of business travelers and organizations that require frequent accommodation for their teams, so we offer preferential rates, flexible terms, and exclusive benefits for business stays.
Do you have special offers for groups?
Yes, we have special offers for groups and, in fact, we specialize in this type of stay. We have extensive experience managing bookings for tour groups, events, training courses, sports teams, and corporate trips and family celebrations.
We offer special rates tailored to the number of people and length of stay, as well as flexible terms and personalized service from booking to check-out. We can also arrange additional services such as group menus, meeting or event rooms, and activity coordination if needed.
INFORMATION ON Transportation and Location
Yes. We offer parking for our guests at a daily rate: €11.90 for cars and €9.90 for motorcycles. It’s a safe and convenient option so you can enjoy your stay with complete peace of mind.
Is there public transport nearby?
Yes. The hotel is located just a few meters from the bus and train stations in the city of Ávila, reducing your travel time after a long journey. In addition, there is a city bus stop right outside the hotel, offering quick and easy access to the city.
Is parking available?
Yes, there are several parking options in the vicinity of the hotel. Right next to the hotel, you’ll find a green park-and-ride zone. Closer to the city center, there is a regulated blue zone, and on the streets surrounding the hotel, you’ll also find free white zone parking. Furthermore, the hotel offers its own parking service for the added convenience and peace of mind of our guests. We would be happy to provide you with more information regarding availability and conditions.
How far is the hotel from the historic center of Avila?
The hotel is just a 10-minute walk from the historic center of Avila.
How far is the hotel from Madrid?
The hotel is 106 km away, approximately a 1 hour and 25 minute drive.
How far is the hotel from Valladolid?
The hotel is 119 km away, approximately a 1 hour and 30 minute drive.
How far is the hotel from Salamanca?
The hotel is approximately 95 km from Salamanca, a journey of about 1 hour.